Question 1

What's your minimum order quantity?

Accepted Answer

We cater to orders of all sizes! Most products have no minimum order quantity, so you can order as few as 1 pack. For custom orders or bulk pricing, minimum quantities may apply, which are clearly stated on each product page.

Question 2

Do you offer bulk pricing discounts?

Accepted Answer

Yes! We offer attractive bulk discounts for larger orders. Discounts typically start at orders of 10+ packs, with increasing savings for larger quantities. Contact our sales team for custom pricing on very large orders or if you're setting up a regular supply arrangement.

Question 3

Do your prices include VAT?

Accepted Answer

Yes. Product prices on Prestige Paper are shown including VAT, so the price you see is the price you pay for the goods (before any delivery charges selected at checkout).

Question 4

How quickly will my order be dispatched?

Accepted Answer

Most orders are dispatched the same day if ordered before 2pm. Express Next Day Delivery is available for urgent orders, which will be dispatched the same day if ordered before 2pm on a next day courier. Large or custom orders may require additional processing time.

Question 5

What are your delivery options?

Accepted Answer

We offer several delivery options:
• Standard Delivery: 3-5 business days (£3.99 or FREE over £50)
• Express Delivery: 1-2 business days (£9.99)
• Collection: Available from our warehouse (FREE, 24-hour notice required)
• Pallet Delivery: For very large orders (quoted separately)

Question 6

Do you deliver across the UK?

Accepted Answer

Yes. We deliver paper and cardstock across the UK. Delivery options and pricing are shown at checkout — including standard, express, and collection where available.

Question 7

What's the difference between GSM weights?

Accepted Answer

GSM (Grams per Square Meter) indicates paper thickness and quality. Lower GSM (80-90) is ideal for everyday printing, while higher GSM (160-300+) is perfect for presentations, marketing materials, and premium applications. The higher the GSM, the thicker and more substantial the paper feels.

Question 8

What paper weights do you recommend for different uses?

Accepted Answer

• 80-90 GSM: Standard office documents, letters, internal memos
• 100-120 GSM: Professional correspondence, reports
• 160-200 GSM: Brochures, flyers, certificates
• 250-350 GSM: Business cards, postcards, invitations
• 400+ GSM: Premium business cards, covers, presentation folders

Question 9

What's the difference between matte, glossy, and textured finishes?

Accepted Answer

• Matte: Non-reflective, professional appearance, excellent for text-heavy documents
• Glossy: Shiny finish that makes colors vibrant, ideal for photos and marketing materials
• Textured: Adds tactile appeal and premium feel, perfect for business cards and invitations
• Smooth: Clean, professional finish suitable for all printing applications

Question 10

Where can I learn more about GSM and paper finishes?

Accepted Answer

Our Guides section covers GSM, coated vs uncoated, matte vs glossy, recycled vs virgin paper, and common selection mistakes. Start at /guides — or browse /products and filter by size, weight, colour, and finish.

Question 11

How do you ensure paper quality?

Accepted Answer

All our paper is sourced from certified mills with strict quality controls. We conduct regular quality audits and only work with suppliers who meet our high standards. Each shipment is inspected upon arrival, and we maintain climate-controlled storage to preserve paper quality.

Question 12

What if I'm not satisfied with the quality?

Accepted Answer

We stand behind our products 100%. If you're not completely satisfied with the quality, contact us within 30 days of delivery. We'll arrange a return and provide a full refund or replacement. See our Returns & Refund Policy for complete details.

Question 13

What is your returns policy?

Accepted Answer

You generally have 30 days from delivery to request a return for unused stock in original packaging, or for damaged/incorrect items (please include photos where helpful). Contact us via /contact before sending anything back. Full details are on /returns.

Question 14

Do you supply to businesses and schools?

Accepted Answer

Absolutely! We serve businesses, schools, print shops, and individuals across the UK. We offer dedicated account management for regular customers, custom invoicing, and flexible payment terms for established business accounts.

Question 15

Can you help me choose the right paper for my project?

Accepted Answer

Of course! Our experienced team is happy to help you select the perfect paper for your specific needs. Contact us with details about your project, and we'll provide personalized recommendations based on your printing method, intended use, and budget.

Question 16

Can I create an account to track orders?

Accepted Answer

Yes. You can create an account from /auth/signup or sign in from the header to manage your profile and view order history. Guest checkout is also available if you prefer not to create an account.

Question 17

How do I request a quote or discuss a large order?

Accepted Answer

Use /contact with your requirements (sizes, weights, quantities, and deadline if you have one). We supply businesses, schools, and creatives across the UK and can advise on stock and pricing for larger orders.

Frequently asked questions

Ordering & pricing

Delivery & dispatch

Paper & finishes

Quality & returns

About Prestige Paper

Account & support

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