Privacy Policy

Who we are

This website is operated by Prestige Paper("we", "us"). Our site address is https://www.prestigepaper.co.uk. We are committed to protecting the privacy of visitors and customers.

Information you provide to us

• Account information: When you create an account we may collect your name, email address, and password, and store shipping or billing addresses to make checkout easier.
• Order information: When you place an order we collect details needed to fulfil it — typically name, email, phone, delivery and billing addresses, and the products purchased.
• Enquiries: If you email or contact us, we collect the details you send so we can respond.

Payment information

Card payments are processed by Stripe. We do not store full payment card details on our servers.

How we use your information

We use personal information to:

• Fulfil and manage orders
• Provide customer support and respond to enquiries
• Send order and shipping-related communications
• Improve our website and services
• Meet legal, tax, and accounting obligations

Who we share data with

We do not sell or rent your personal data for marketing lists. We may share data with trusted providers who help us run the business, such as:

• Payment processors — to take payment securely
• Shipping carriers — name and delivery address to deliver your order
• Email / infrastructure providers — to send transactional messages and host our services

How long we keep data

Account profile information is kept while your account is active. Order records are retained for as long as required for tax, accounting, and legal purposes. You can update many details from your account when signed in.

Your rights

Under UK data protection law you may request access to the personal data we hold about you, ask us to correct it, or request deletion where we are not required to keep it. To exercise these rights, use your account where available or contact us (or email sales@prestigepaper.co.uk).

Contact

For privacy questions, please use our Contact page or email sales@prestigepaper.co.uk.